Topics
Hurricane Florence Recovery Updates
- Update from our CEO, Jeanne Duncan
- Safety Updates
- Help for Employees Impacted
- Can RHA Units Organize To Help With Hurricane Relief?
Workday Support Update Upcoming Workday HR Partner Training
Marketing & Communications
Make Your Conference Calls Safer To Call Into With This Tip!
Hurricane Florence Recovery Updates
Executive Update
From our CEO Jeanne Duncan. - Fortunate that there was no loss of life of persons-supported or our staff.
- We're so lucky to have such dedicated staff that worked long hours
- Working to ensure staff are safe, sheltered. We used many of our locations as staff shelter.
- We're working to help staff impacted get the resources they need to recover.
- We want staff to be safe! Stay away from flooded roads.
- Working with MCOs regarding funding for costs related to the storm.
- Working to get offices/services up-and-running safely.
Safety Updates
- Beware of continual
flooding – National Weather Service's Southeast River Forecast Center: Includes information on current and expected flooding.
- Work with your Administrator
or Director to take pictures of damage, send to Angela Pace at apace@rhanet.org. Will help with recovery.
- Thanks to our Administrators and Directors that proactively put their Emergency Operations plans to work.
Help for Employees
Impacted
North Carolina Unemployment
Insurance Workers who are
or may become unemployed due to Hurricane Florence may be eligible for Disaster
Unemployment Assistance (DUA). To start the process, the easiest and most
efficient way to file is online.
Apply for Federal Disaster Assistance Eligible NC
Counties Impacted (9/18): Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven,
Cumberland, Duplin, Harnett, Jones, Lenoir, New Hanover, Onslow, Pamlico,
Pender, Robeson, Sampson, Wayne
See the Full List of Disaster
Recovery Resources for Employees on MyRHA Can RHA Units Organize To Help With Hurricane Relief?
Many have asked if RHA staff can band together to help those impacted by
Hurricane Florence.
First, understand that RHA isn’t set up to be a disaster relief
organization. We encourage those wanting
to help others to donate money and supplies to the American Red Cross and other such organizations.
That said, units CAN work to help staff impacted by the
hurricane. But there are guidelines to
ensure we stay ethical and adhere to relevant laws and RHA policy. According to RHA' Solicitation Policy, units can gather donations of money and
supplies.
Key Solicitation Policy Areas To Follow:
- Your unit's Administrator or
Director must approve these efforts.
Each local unit has to ‘own’ this process.
- Any communications (emails, flyers,
etc.) must state “Approved by RHA Administrator or Director”
- Personal
information about those being helped (health, financial, personal,
address, etc.) will be kept confidential.
Can staff donate PTO time to another emloyee?
- Unfortunately,
staff cannot donate PTO time. Our policy and systems simply do
not support this.
Workday Support UpdateWe are excited to announce that Workday will now be supported through our new ticketing system, Zendesk.
A
ticket will be automatically created and tracked. Best Practice Submission Guidelines:
- Email Subject Line –
Workday, including what part of Workday (i.e. Recruiting, Time, Accounts
Payable, etc)
- Email Body - Provide detail - Workers involved in
issue, requisition number, screenshots, error message, etc.
Workday Expertise
- RHA Workday subject-matter
experts will be assigned your case.
- Includes Recruiting,
Human Resources, Compensation, Absence, Benefits, Time and Payroll,
Finance, Accounting, Expenses & Accounts Payable.
- Tracking issues can also
help us create/improve training plans.
Employee Password
Issues - Same As Always
Online
- Continue to try to reset
online using your challenge questions.
Phone
Call
855-RHA-BENS (855-742-2367) M-F from 8a-8p Eastern. You will need:
- Last 4 of your Social
Security #
- Your Date of Birth
- Your Home Zip Code (as
exists in Workday)
More information at Workday
Password Reset & Support
Upcoming Workday HR Partner Training
The Workday Partner role training is a comprehensive overview of all the Human
Capital Management (HCM) functionality RHA has launched.
Training Date
Asheville, NC - November 14-15, 2018
Who Should
Attend? RHA
Executives, Vice Presidents, Unit Leaders, Business Managers, HR Coordinators,
or anyone else assigned the one of the HCM Partner roles, i.e. HR Partner,
Recruiter, Absence Partner, Timekeeper.
Computer Access
PLEASE BRING
YOUR OWN COMPUTER if you have access to one. This training is best if everyone
has their own computer to use. Our training team will have some devices to loan
out.
What Will Be
Covered?
- Core Human Capital
Management (HCM)
- Absence (PTO &
Leave)
- Compensation
- Recruiting
- Running reports
- Schedules
- Time
- Updated
‘train-the-trainer’ modules to help you train your unit’s managers and
employees
- Benefits
- Talent
Marketing & Communications Update
Bob
Turner is now leading up our Marketing and Communication efforts, reporting to
Nick Sulaiman. Debbie Valentine is a key
member of this team with her experience with marketing, public relations,
etc. If you have a Marketing & Communications
need, simply email Marketing@rhanet.org.
Internal Communications
- Focus is on ensuring
organizational alignment.
- Target audiences
are: All employees, managers, unit
leadership, executives.
- Communication channels
include: MyRHA, Workday
Announcements, Monthly Org Update calls, Executive meetings, and targeted
email.
External Communications
- Focus on enhancing RHA’s
brand outside our company
- Target audiences
include: Persons-supported, their
families, potential employees, legislators, payers, local/state/federal
agencies
Focus this Fall
- Seek to Understand how
Marketing & Communications can help RHA Executives and Operational
leaders meet their strategic goals supporting:
- Quality &
Innovation
- Financial Performance
- Growth
- Advocacy & Outreach
- Government, Regulatory
& Payer Relations
- Will meet with each
Operational Vice President and their Administrators/directors
- Will use the
‘Start/Stop/Continue’ model to better understand where to best focus RHA’s
Marketing staff time and resources.
- Vice Presidents should
expect Bob to contact them in the coming weeks to schedule meetings/calls.
Make Your Conference Calls Safer To Call Into With This Tip! If you schedule conference
calls, there’s something you can do to make it easy and safe for those
calling in from a mobile phone. When you follow this
format, your attendee can simply press the number, and all the dialing
will happen automatically with one tap.
Recommendation
- Phone number, 3 commas,
the Participant code, and #.
- Example: 123-456-7890,,,9876543#
- 123-456-7890 - Places the call
- ,,, - Gives the system the pause to connect
- 9876543# - Participant code is then dialed automatically from
a mobile phone.
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