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September 2018 RHA Organizational Update


Hurricane Florence Recovery Updates
  • Update from our CEO, Jeanne Duncan
  • Safety Updates
  • Help for Employees Impacted
  • Can RHA Units Organize To Help With Hurricane Relief?

Workday Support Update

Upcoming Workday HR Partner Training

Marketing & Communications

Make Your Conference Calls Safer To Call Into With This Tip!

Hurricane Florence Recovery Updates

Executive Update

From our CEO Jeanne Duncan.

  • Fortunate that there was no loss of life of persons-supported or our staff.
  • We're so lucky to have such dedicated staff that worked long hours
  • Working to ensure staff are safe, sheltered.  We used many of our locations as staff shelter.
  • We're working to help staff impacted get the resources they need to recover.
  • We want staff to be safe!  Stay away from flooded roads.
  • Working with MCOs regarding funding for costs related to the storm.
  • Working to get offices/services up-and-running safely.

Safety Updates

  • Beware of continual flooding – National Weather Service's Southeast River Forecast Center: Includes information on current and expected flooding.
  • Work with your Administrator or Director to take pictures of damage, send to Angela Pace at  Will help with recovery.
  • Thanks to our Administrators and Directors that proactively put their Emergency Operations plans to work.

Help for Employees Impacted

North Carolina Unemployment Insurance
Workers who are or may become unemployed due to Hurricane Florence may be eligible for Disaster Unemployment Assistance (DUA). To start the process, the easiest and most efficient way to file is online.

Apply for Federal Disaster Assistance
Eligible NC Counties Impacted (9/18): Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Harnett, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Robeson, Sampson, Wayne

See the Full List of Disaster Recovery Resources for Employees on MyRHA

Can RHA Units Organize To Help With Hurricane Relief?

Many have asked if RHA staff can band together to help those impacted by Hurricane Florence.

First, understand that RHA isn’t set up to be a disaster relief organization.  We encourage those wanting to help others to donate money and supplies to the American Red Cross and other such organizations.

That said, units CAN work to help staff impacted by the hurricane.  But there are guidelines to ensure we stay ethical and adhere to relevant laws and RHA policy.  According to RHA' Solicitation Policy, units can gather donations of money and supplies.

Key Solicitation Policy Areas To Follow:

  • Your unit's Administrator or Director must approve these efforts.  Each local unit has to ‘own’ this process.
  • Any communications (emails, flyers, etc.) must state “Approved by RHA Administrator or Director”
  • Personal information about those being helped (health, financial, personal, address, etc.) will be kept confidential.

Can staff donate PTO time to another emloyee?

  • Unfortunately, staff cannot donate PTO time.  Our policy and systems simply do not support this.

Workday Support Update

We are excited to announce that Workday will now be supported through our new ticketing system, Zendesk.

A ticket will be automatically created and tracked.

Best Practice Submission Guidelines:

  • Email Subject Line – Workday, including what part of Workday (i.e. Recruiting, Time, Accounts Payable, etc)
  • Email Body -  Provide detail - Workers involved in issue, requisition number, screenshots, error message, etc.

Workday Expertise

  • RHA Workday subject-matter experts will be assigned your case.
  • Includes Recruiting, Human Resources, Compensation, Absence, Benefits, Time and Payroll, Finance, Accounting, Expenses & Accounts Payable.
  • Tracking issues can also help us create/improve training plans.

Employee Password Issues - Same As Always


  • Continue to try to reset online using your challenge questions.


Call 855-RHA-BENS (855-742-2367) M-F from 8a-8p Eastern.  You will need:

  1. Last 4 of your Social Security #
  2. Your Date of Birth
  3. Your Home Zip Code (as exists in Workday)

More information at Workday Password Reset & Support


Upcoming Workday HR Partner Training

The Workday Partner role training is a comprehensive overview of all the Human Capital Management (HCM) functionality RHA has launched.

Training Date
Asheville, NC - November 14-15, 2018

Who Should Attend?

RHA Executives, Vice Presidents, Unit Leaders, Business Managers, HR Coordinators, or anyone else assigned the one of the HCM Partner roles, i.e. HR Partner, Recruiter, Absence Partner, Timekeeper.

Computer Access
PLEASE BRING YOUR OWN COMPUTER if you have access to one. This training is best if everyone has their own computer to use. Our training team will have some devices to loan out.

What Will Be Covered?

  • Core Human Capital Management (HCM)
  • Absence (PTO & Leave)
  • Compensation
  • Recruiting
  • Running reports
  • Schedules
  • Time
  • Updated ‘train-the-trainer’ modules to help you train your unit’s managers and employees
  • Benefits
  • Talent

Marketing & Communications Update

Bob Turner is now leading up our Marketing and Communication efforts, reporting to Nick Sulaiman.  Debbie Valentine is a key member of this team with her experience with marketing, public relations, etc.  If you have a Marketing & Communications need, simply email

Internal Communications

  • Focus is on ensuring organizational alignment.
  • Target audiences are:  All employees, managers, unit leadership, executives.
  • Communication channels include:  MyRHA, Workday Announcements, Monthly Org Update calls, Executive meetings, and targeted email.

External Communications

  • Focus on enhancing RHA’s brand outside our company
  • Target audiences include:  Persons-supported, their families, potential employees, legislators, payers, local/state/federal agencies

Focus this Fall

  • Seek to Understand how Marketing & Communications can help RHA Executives and Operational leaders meet their strategic goals supporting:
    1. Quality & Innovation
    2. Financial Performance
    3. Growth
    4. Advocacy & Outreach
    5. Government, Regulatory & Payer Relations
  • Will meet with each Operational Vice President and their Administrators/directors
  • Will use the ‘Start/Stop/Continue’ model to better understand where to best focus RHA’s Marketing staff time and resources.
  • Vice Presidents should expect Bob to contact them in the coming weeks to schedule meetings/calls.

Make Your Conference Calls Safer To Call Into With This Tip!
If you schedule conference calls, there’s something you can do to make it easy and safe for those calling in from a mobile phone.

When you follow this format, your attendee can simply press the number, and all the dialing will happen automatically with one tap. 


  • Phone number, 3 commas, the Participant code, and #.
  • Example:  123-456-7890,,,9876543#
    • 123-456-7890 - Places the call
    • ,,, - Gives the system the pause to connect
    • 9876543# - Participant code is then dialed automatically from a mobile phone.