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Contact HR - HR Business Partners

Human Resources Mission
Supporting RHA’s strategy by providing excellent customer service and innovative programs to promote our growth and well-being.

Visit the Logins page for access to key HR software.


Contact RHA's Human Resources

RHA Benefits Service Center 
1-844-836-0979
(M-F, 8am-8pm, EST)
RHABenefits@benefitfocus.com


HR Leadership Team

Denise Turner
Vice President - Human Resources
  800-848-0180 (choose Option 3)
  • Serves as contact for RHA executives.
Jeremy Duffer
Senior HR Director 
 800-848-0180 (choose Option 3)
  • Serves Asheville & Atlanta, as well as corporate offices like IT, QA, Financial Services.

Bob Turner
Director - Talent Management & Organizational Effectiveness
 828-398-6208

Misty Guinn
Director - Benefits and Wellness
 828-398-6219


HR Business Partners & Units Served

Jackie Smith
HR Business Partner (East NC)
 252-566-6820
  • Deaf & Hard of Hearing Services - BH
  • Fayetteville - IDD
  • Greenville Group Homes - IDD
  • Laurinburg - BH
  • Lumberton - IDD
  • Lumberton - BH
  • Maxton - IDD
  • Morehead City - BH
  • New Bern - BH
  • START (EAST) - BH
  • Tar River - IDD
  • Wilmington - IDD
  • Wilmington/The Harbor - BH
  • Whiteville - BH
HR Business Partner (East/Central NC)
 252-566-9011
  • Bear Creek - IDD
  • Bear Creek Group Homes - IDD
  • Benson - IDD
  • Burlington - BH
  • Charlotte/ACCESS - BH
  • Creedmoor - IDD
  • Greensboro Group Homes - IDD
  • High Point - BH
  • High Point - IDD
  • Hillsborough - BH
  • Kannapolis/Concord - BH
  • LaGrange Office
  • Magnolia Place - IDD
  • Monroe - BH
  • Raleigh Office
  • Riverbend - IDD
  • Scotthurst - IDD
  • Walnut Creek - IDD
Kelly Snyder
HR Business Partner (Central/Western NC)
 828-398-6216
  • Anson's Children Center - IDD
  • Asheville/C3356/Child/Family - BH
  • Buncombe County Services - BH
  • Burnsville - BH
  • Burnsville - IDD
  • Charlotte Group Homes - IDD
  • Clear Creek - IDD
  • Cleveland - IDD
  • Deep Gap, NC - IDD
  • Fletcher/Hendersonville, NC - IDD
  • Forest City - BH
  • Gastonia - IDD
  • Lenoir - BH
  • Maiden - IDD
  • Marion - BH
  • Marshall - BH
  • Mary Benson House - Asheville - BH
  • MCM - WEST
  • Neil Dobbins - Asheville - BH
  • START (WEST) - IDD
  • Prevention Services - WNC - BH
  • Spruce Pine - BH
  • Statesville, NC - IDD
  • Taylorsville, NC - IDD
HR Business Partner (TN & GA)
 828-398-6218
  • Augusta, GA - IDD
  • Chattanooga, TN - IDD
  • Community Homes, TN-IDD
  • Kingsport, TN - IDD
  • Knoxville, TN - IDD
  • Milledgeville, GA - IDD
  • Nashville, TN - IDD
  • Stones River Facility, TN-IDD
  • Trenton, TN - TN-IDD

Human Resources Roles @ RHA

Employees experience RHA's human resources function locally (through their local leadership and HR & Training Coordinators) and at the corporate level (HR Business Partners)

Corporate HR Role
  • Develop HR Policy, Forms, Job Descriptions, and Processes 
  • Evaluate Compensation & Recommendations 
  • HR training to local management 
  • Leadership Development 
  • Up-to-date on laws & regulations. responds to agency requests 
  • Tools and Resources for Recruiting •Systems for background checks, drug testing, unemployment claim management, benefit management system, and online benefit employee access 
  • Analyze and report HR Metrics to executive team 
  • Design and Administer Benefits 
  • Manage FMLA and Leave 
  • Manage Wellness Program and Initiatives
HR Business Partners Work with Local Units
Through HR Training Coordinators, Business Office Managers, and/or Administrators and Directors.
  • Build relationship with unit leadership
  • Understand unique unit challenges and opportunities
  • Reporting Relationship with local HR Coordinators/Specialists
  • Attendance and Leave
  • Employee Benefits Enrollment
  • Employee Onboarding and Orientation
  • Employee Relations
  • Got Your Back Unit Reviews
  • HR Policy Interpretations and Guidance
  • Outside Government Agency Investigations
  • Recruitment and Interviewing
  • Terminations & Appeals
  • Unemployment Claims
  • Wellness Programs


Other HR Resources

Our HR Team
We are always here to help!

HR Forms Drive
RHA FORMS (T:) - 3000 - Human Resources
  • Includes HR Subject Guides (posting a job, recruiting, interviewing & more).
HR Policy Manual
RHA FORMS (T:) - Manuals

Training
Development surrounding Leadership and HR-focused functions via In-Person & Computer Based Training.

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