SMS Assist is now RHA Health Services
Facilities Maintenance  Management Company.

Services will go live Monday August 12th for all RHA locations.

What are the benefits for RHA facilities? 
  • Quicker repairs for residential homes and commercial properties.
  • Quality work order completion by 4 and 5 star rated vendors.
  • Access to vendors in every zip code where an RHA location resides.
  • Latest technology to expedite work orders and streamline business processes to save our company time and energy.
For more information about this new partnership please click HERE!

Understand NC Medicaid Transformation
The most significant change to the NC Medicaid program in over 40 years!

Visit RHA's Understanding Medicaid Transformation Website
Created for persons-supported

Handouts for Persons-Supported in BH

Sample Enrollment Packet
Mailed to NC Medicaid Beneficiaries
in Regions 2 & 4

Below are items in the NC Medicaid Beneficiaries Packet beneficiaries receive.

Enrollment packets include:
Managed Care Regions
Map of Regions and 'Go Live' date for NC Medicaid Transformation

Enrollment Deadlines
See map for regions

Enroll July 15 - Sept 13, 2019
  • If person lives in Region 2 or 4
  • Auto-Assignment on 9/16 if beneficiaries have not selected a plan.
  • Health Plan starts November 1, 2019
Enroll Oct 14 - Dec 13, 2019
  • If person-supported lives in Region 1, 3, 5 or 6
  • Auto-Assignment on 12/16 if beneficiaries have not selected a plan.
  • Health Plan starts February 1, 2020

7/15/19 Webinar led by Dr. Mandy Cohen, Secretary for the NC Dept of Health & Human Services - For persons-supported

Frequently Asked Questions– Prepaid Health Plan (PHP) member enrollment (PDF)

Prepare for Direct Support Professional (DSP) Week, Sept 8-14, 2019

June 2019 - RHA Organizational Update

Welcome new Behavioral Health Unit Leaders for Wilmington, New Bern and Knoxville!

Thomas Carter of Augusta, GA Unit Awarded 2019 DSP Relationship Award

Wilmington (June) | Asheville (Sept) | Raleigh (Oct)

Email Effectiveness & Signature

RHA Receives 3 Year CARF Accreditation!

Rachel Kilgore Promoted to Substance Abuse Project Manager - Supporting MATT

Updated Verizon Wireless discount information for RHA employees

Ethics and Compliance Helpline

Now available 24/7, 365 days/year
To report a concern:

  • Call 1-866-742-2428 (1-866-RHA-CHAT) OR
  • Submit a concern online
    Click 'submit new report', then enter Access ID 'RHA'


Sign up for LiveHealth Online - $50 Gift Card
Anthem Silver and Bronze Health Plan members - Sign up for the chance to wine one of five $50 gift cards!

August Wellbeing Spotlight

Financial Wellbeing Focus
Emotional Wellbeing Focus
  • Problems Are Part of Everyday Life, the EAP can help - Learn More
Physical Wellbeing Focus

  • Share your personal photos & testimonials with RHA and you could be featured in the RHA Wellbeing Spotlight.
  • Learn More >>>

2019 RHA Employee Benefits Video
Click to view video of RHA’s 2019 Benefits for full-time employees

RHA Benefits Service Center 
Hours:  8am - 8pm Eastern
Phone: 855-RHA-BENS (855-742-2367)

Recent Updates

  1. Physical Wellbeing - Including Disease Management programs and more!
  2. Mental & Emotional Wellbeing - Including Employee Assistance Programs and stress management resources!
  3. Financial Wellbeing - Learn more about RHA's Retirement program!